sibola Platform Privacy Notice
This page describes what we collect when you use sibola and how we keep that data protected through encryption, secure servers, and transparent policies. We collect only the information necessary to verify your account, process your deposits and withdrawals, deliver customer support, and comply with local laws. We do not sell your personal data to advertisers, and we do not share it with third parties without your explicit consent.
When you use sibola on Android, iOS, or desktop, you provide us with personal information (email, phone number, identity documents), activity data (your bets and transactions), and device information (which phone or browser you use). All of this data is encrypted in transit and at rest. We store it on secure servers located in regions where local law permits, and we retain it only as long as necessary to serve you and comply with regulatory requirements.
We at sibola are committed to transparency. If you have questions about your data, how we use it, or your rights as a sibola user, this page explains everything. You can also contact our support team in English or Indonesian anytime to request data access, deletion, or to lodge a privacy concern.
What data we collect when you use sibola
We collect data at several points in your sibola experience. When you register, we ask for your email address, phone number, and a password. When you verify your account (KYC), we collect your government ID photo, full legal name, date of birth, and address. We use these details solely to confirm your identity and comply with anti-money-laundering regulations.
When you deposit funds on sibola, we record the amount, date, time, and payment method you used—whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-walletYour payment processor also holds a copy of this transaction data. When you withdraw, we record the same information plus the status of your withdrawal review (pending, approved, or declined).
When you place bets on sibola, we record what game you played (Liga 1 football, live blackjack, Aviator, Mobile Legends esports), your bet amount, the time, and the outcome. We log every interaction you have with our platform so we can troubleshoot issues, investigate disputes, and prevent fraud. We also collect technical information: your device type, operating system, IP address, and browser type.
How we use your sibola data
We use your sibola data for five main purposes. First, account management: we verify your identity, store your password securely, and let you update your profile or reset your password anytime. Second, payment processing: we confirm deposits, track your wallet balance, and process withdrawals. Third, customer support: when you contact our support team with a question, we use your account history to assist you quickly.
Fourth, fraud prevention and legal compliance: we analyze patterns in your betting and deposit activity to detect unusual behavior that might indicate unauthorized access or money laundering. If we notice suspicious activity, we may ask you for additional verification or temporarily hold a withdrawal while we investigate. Fifth, service improvement: we analyze anonymized data (not tied to your name) to understand which games are popular, which payment methods users prefer, and where our app performs slowly. This helps us improve sibola.
Third-party processors and data sharing on sibola
Your sibola data may be shared with service providers who help us operate. Payment processors (like the companies behind mobile banking and local payment virtual accounts) receive your transaction data. Our cloud hosting provider stores your encrypted data on servers that may be located outside your country. Our customer support team accesses your account history when you contact us. All of these processors have signed agreements to protect your data as carefully as we do.
We do not share your personal information with advertisers, data brokers, or any company outside our service delivery chain. We will not sell your data. If we receive a legal request from a government agency or court (in Jakarta, Surabaya, Bandung, Medan, or elsewhere), we will comply if required by law—and we will notify you of the request unless we are legally prohibited from doing so.
Your rights on sibola
You have several rights regarding your sibola data. You can request access: we will provide you with a copy of all personal data we hold about you. You can request deletion: if your account is closed and no longer subject to legal retention requirements, we will delete your data within 90 days. You can request correction: if any of your personal details in our system are wrong, we will update them.
You can request data export: we will send you your information in a standard format (CSV or JSON) so you can move it elsewhere. You can object to processing: for example, if we contact you via email for non-urgent purposes, you can ask us to stop. To exercise any of these rights, contact our support team through your sibola account or email us directly. We will respond within 30 days.
- Encryption
- All data travels between your device and our sibola servers using TLS encryption. Your password is hashed and never stored in plain text.
- Access controls
- Only authorized sibola staff can view your personal data, and they access it only when necessary for support or compliance.
- Retention
- We keep your data for as long as your account is active, plus 5 years for regulatory compliance, then delete it securely.
- Breach response
- If we discover unauthorized access to sibola data, we will notify affected users and relevant authorities within 72 hours.
Cookies and tracking on sibola
We use cookies on sibola to remember your login session, store your preferences (like dark mode or language), and track basic analytics (how many users visit each page, which games are popular). These cookies do not identify you personally—they just help us understand how sibola is used. If you prefer, you can disable cookies in your browser settings, though this may affect your sibola experience.
We do not use third-party trackers or pixels that follow you across the internet. We do not retarget you with ads on other websites. Our analytics are internal only, designed to improve sibola performance and user experience.
Data security, retention, and our sibola commitment
We take data security seriously. All your personal information on sibola is encrypted end-to-end: when it travels from your phone to our servers, and when it rests in our databases. We use industry-standard protocols (TLS 1.2 or higher) and regularly test our security through third-party audits. Our servers are in data centers with physical security (guards, surveillance, access logs) and automated monitoring (intrusion detection, firewalls, backups).
We retain your sibola data for the minimum time required. Account information (email, phone, KYC documents) are kept while your account is active and for 5 years after closure for regulatory compliance. Transaction history (deposits, withdrawals, bets) is retained for 7 years to support dispute resolution and legal obligations. We securely delete all data once retention periods expire.
Our sibola privacy policy applies wherever you access our service—whether you are in Jakarta, Surabaya, Bandung, Medan, or any other supported jurisdiction. If our policy conflicts with your local data-protection law, your local law takes priority. We may update this policy anytime; we will notify you via email and in-app of material changes. Your continued use of sibola after an update means you accept the new terms. If you have privacy concerns or questions, contact our support team in English or Indonesian. We aim to respond within five business days. Your trust is important to us, and we are committed to protecting your data with the highest standards.